Resident Experience Associate South side, Dublin (Dun Laoghaire, Killiney, Leopardstown)

Hours: Daytime shift pattern, with rotational weekend work (approx. 1 per month)
Monday to Friday: 8.20AM–4.30PM or 11.30AM–7.40PM
Saturday: 10.00AM–4.00PM
Sunday and Bank Holidays: Closed

My client believes that people are at the heart of everything they do, and they are committed to playing a meaningful role in residents' lives.

The resident experience is not just about great service—it's about creating a culture built on purpose, values, and authenticity. As part of their inclusive and supportive workplace culture, my client is an equal opportunities employer and values diversity in all its forms.

As one of Ireland’s fastest growing PRS (Private Rented Sector) platforms, my client is redefining what it means to rent—making the experience easier, more transparent, and enjoyable.

The Purpose of the Role
This role sits within the Resident Experience Team, whose mission is to co-create strong, inclusive communities where residents truly feel at home. By personalising and innovating the renting experience, the team helps create a sense of belonging and community.

Key Responsibilities

Community Building

• Foster a strong sense of community by connecting residents with their local area and neighbours.

• Create an inclusive environment where both residents and staff feel heard, seen, and valued.

Resident Interaction

• Cultivate meaningful relationships with residents by engaging with their life milestones, such as family additions or career changes.

• Respond to residents’ needs in a transparent, timely, and professional manner.

• Proactively get to know residents—their preferences, interests, and any concerns they may have.

Event Planning

• Take the lead in organising exciting and unique resident events that bring the community together.

• Plan and communicate regular social events—from pancake mornings to wine tastings, movie nights, and sponsored walks—to enhance residents’ living experience.

Front Desk Management

• Professionally manage front desk operations including visitor greetings, enquiries, phone and email communications. Proficiency in Microsoft Office and Outlook is essential.

Additional Duties

• Provide accurate and friendly responses to queries and requests.

• Actively listen to resident feedback and contribute to timely resolutions.

• Play an active role in strengthening community spirit through regular interaction and initiatives.

• Manage resident deliveries through the concierge system.

• Serve as the on-site contact for services and amenities.

• Represent the company proudly and consistently in line with brand values.

About You
Someone who brings energy, professionalism, and a genuine passion for people.

You will have:

• A minimum of 2 years’ experience in a customer-facing role.

• Excellent written and spoken English.

• Flexibility to work on a shift pattern, including Saturdays.

• A natural enthusiasm for customer service and the ability to connect with people.

• A positive, can-do attitude and an approachable, engaging personality.