Our client, a leading property agency, is seeking a Residential Property (Tenancy) Manager to join their dynamic team. This role is pivotal in ensuring exceptional service delivery for clients and needs someone with a proactive, solution-focused approach who works well with others in a busy office. You will be part of a leading agency that values professionalism, teamwork and excellence.
Key Responsibilities
Tenancy Management: Manage all aspects of tenancy administration for landlords, ensuring compliance with lease terms, statutory requirements and internal procedures. Act as the main point of contact for tenants throughout their tenancy.
Reporting: Prepare and present regular performance reports to stakeholders.
Tenant Relations: Address tenant enquiries and requests promptly, ensuring high levels of satisfaction.
Financial Oversight: Review rental payments and manage arrears efficiently, following up promptly in line with legislation.
Maintenance Coordination: Identify and address maintenance issues, liaising with contractors to obtain competitive quotes and oversee necessary repairs.
Move-Out Management: Coordinate tenant move-outs and turnaround works, and arrange utility transfers.
Property Preparation: Prepare properties for re-letting in collaboration with the Lettings Team, ensuring readiness for new tenants.
Performance Optimisation: Work towards achieving optimal results in new lettings, occupancy levels and lease renewals.
Qualifications
Licensing: Must hold a PSRA C licence.
Experience: Minimum of 2 years’ direct experience in residential tenancy management.
Legislative Knowledge: Strong understanding of landlord and tenant legislation, RTB regulations and statutory property obligations.
Communication Skills: Exceptional verbal and written communication, with strong negotiation skills.
Technical Proficiency: Proficient in Microsoft Office, particularly Word and Excel.
Client Engagement: Confident engaging with clients and tenants, both in person and over the phone.
Relationship Building: Able to build long-term relationships with landlords and tenants.
Work Ethic: Proactive and detail-focused, able to work independently while contributing to team goals.