Maintenance Coordinator – Residential Property Management
Maintenance Coordinator – Residential Property Management
My client, an award-winning leader in residential property management, is seeking an enthusiastic and dedicated Maintenance Coordinator to join their dynamic and forward-thinking team. This exciting role offers an excellent opportunity to support the daily operations of residential property management, working alongside experienced Residential Property Managers.
About the Role
As a Maintenance Coordinator, the successful candidate will play a crucial role in coordinating maintenance requests and ensuring the smooth operation of residential developments. They will work closely with tenants, contractors, and the Property Management Team to deliver exceptional service. This position requires a proactive and detail-oriented individual who can adapt quickly to the fast-paced nature of property management while maintaining a strong sense of organisation and professionalism.
Key Responsibilities
Maintenance Coordination: Manage and coordinate incoming maintenance requests, ensuring timely and effective resolutions.
Communication: Provide regular updates to Property Managers, tenants, and contractors regarding maintenance issues and progress.
Reporting & Documentation: Organise and prepare regular reports and statistics to track maintenance activities.
Invoice Processing: Review and approve invoices for completed maintenance works.
Software Management: Maintain accurate records using property management software such as Building Link, MRI Qube, Fixflo, or Yardi.
Contractor Liaison: Source maintenance quotes from contractors and oversee the instruction of works, ensuring remedial works are completed satisfactorily and within agreed deadlines.
Tenant Communication: Use tenant communication platforms (e.g. Building Link) to address maintenance-related queries and provide updates.
Administrative Support: Assist with answering phones, managing enquiries, and carrying out general administrative duties as required.
Record Keeping: Ensure all communications with developers, contractors, and tenants are accurately recorded and securely maintained.
Candidate Requirements
A minimum of 2 years’ experience in residential property administration or maintenance coordination.
Excellent verbal and written communication skills with strong attention to detail.
Strong organisational skills with the ability to prioritise tasks and manage multiple projects in a fast-paced environment.
Proficiency in Microsoft Office (Word, Excel, Outlook); experience with property management systems such as Building Link, MRI Qube, Fixflo, or Yardi is beneficial.
Strong customer service skills with a professional and confident approach when dealing with tenants, contractors, and internal teams.
Ability to work independently and as part of a team, demonstrating a positive and proactive attitude.
High standards of confidentiality, professionalism, and reliability.
Excellent time management skills with the ability to multitask effectively.
A willingness to learn and adapt quickly to new processes and systems.
Why Join My Client?
Award-Winning Organisation: Join an established and reputable residential property management company with a strong industry presence.
Professional Development: Work within a supportive and professional environment that encourages ongoing learning and personal growth.
Dynamic Work Environment: Enjoy a varied and fast-paced role with the opportunity to make a meaningful impact on property management operations.
Supportive Team Culture: Be part of a friendly, collaborative, and welcoming team with strong management support.