Resident Engagement Manager – Dublin 6W
Monday to Friday 8.30am – 5.30pm
This is an excellent opportunity to join the in-house property management team of one of Ireland’s largest private developers as a Resident Engagement Manager within a premium residential development.
Based in an exclusive, upmarket residential community, this is an exciting opportunity for an experienced customer-focused professional to play a key role in the ongoing success of the development. The successful candidate will oversee resident engagement and day-to-day front-of-house operations within a mid-scale development offering premium amenities.
You will be the first person residents, visitors, clients, and contractors meet as they enter the building. As the face of the development, you will create a welcoming atmosphere while overseeing access controls, managing contractor relationships, and ensuring the smooth coordination of maintenance activities through the eLogbook system.
Key Duties
Ensure the reception and surrounding areas are maintained to the highest standards, reporting any cleaning or maintenance requirements to the relevant contractors.
Use your attention to detail and proactive approach to deliver a seamless resident and visitor experience.
Act as a central point of coordination, helping to ensure the smooth day-to-day operation of the development.
Provide exceptional support to the Building Management team, reporting directly to the Property & Facilities Management division.
Thrive in a dynamic environment where planning, coordination, and multitasking are essential.
Build and maintain positive relationships with residents, visitors, contractors, and key stakeholders.
Serve as a key point of contact, delivering a professional, welcoming, and resident-focused service experience.
Key Responsibilities
Demonstrate a strong work ethic, proactive attitude, willingness to learn, and ability to take ownership of responsibilities.
Manage visitor arrivals and provide access through security and access control systems.
Act as the main point of contact for residents, visitors, and guests, greeting all individuals in a friendly, courteous, and professional manner.
Liaise with contractors carrying out maintenance and service works on-site.
Manage and update contractor records and documentation through online management systems.
Operate the main reception phone system and shared inbox, ensuring all enquiries are responded to promptly and professionally.
Support daily administrative operations to maintain an efficient and organised working environment.
Organise meetings and coordinate schedules as required.
Communicate key dates, resident notices, and community events.
Manage car park operations and visitor parking arrangements.
Ensure all reception and administrative processes are conducted in line with GDPR requirements.
Skills, Knowledge & Experience
Previous experience in a customer-facing, hospitality, property, resident services, or concierge role.
Strong problem-solving and decision-making abilities with the capacity to prioritise workloads effectively.
Excellent communication and interpersonal skills.
Strong IT literacy and experience using business software systems.
Experience managing multiple priorities simultaneously.
Excellent organisational, administration, and self-management skills.
High attention to detail and commitment to service excellence.
Strong team-working and relationship-building skills.
Previous experience in a concierge, hospitality, residential property, or customer service environment would be highly desirable.
Hours: Monday to Friday, 8.30am – 5.30pm