Divisional Director Property Management (Residential 80k)
The Opportunity
My client is seeking an exceptional Divisional Director to lead and transform its Residential Property Management division. This is a high-impact leadership role offering the opportunity to shape strategy, drive commercial growth, and deliver best-in-class property management services across a diverse and expanding residential portfolio.
The successful candidate will provide strategic direction while championing operational excellence, innovation, and customer experience. Working closely with senior leadership, they will play a pivotal role in growing the business, strengthening client partnerships, developing high-performing teams, and ensuring the highest standards of governance, compliance, and service delivery.
This is an exciting opportunity for an ambitious property professional who thrives in a fast-paced environment and is passionate about delivering outstanding results for clients, residents, developers, institutional investors, Owners' Management Companies (OMCs), and other key stakeholders.
Key Responsibilities
Strategic Leadership & Business Growth
Drive the strategic direction and continued growth of the residential property management division.
Identify opportunities for market expansion, portfolio growth, and service diversification.
Contribute to the wider business strategy as a member of the senior leadership team.
Lead organisational change initiatives that enhance operational efficiency and elevate client outcomes.
Monitor market trends, emerging legislation, and industry developments to ensure the business remains competitive and forward-thinking.
Operational Excellence
Provide oversight of a large residential property portfolio across multiple regions.
Ensure consistency, quality, and operational excellence across all property management teams.
Develop, implement, and monitor key performance indicators (KPIs) and service standards.
Champion continuous improvement initiatives and the adoption of industry best practice.
Ensure effective workforce planning and optimal resource allocation across the division.
Client & Stakeholder Management
Build and maintain trusted relationships with developers, institutional investors, OMC Boards, leaseholders, residents, and other key stakeholders.
Lead strategic client retention initiatives while identifying opportunities to expand existing relationships.
Act as the senior escalation point for complex operational and client matters.
Drive exceptional client satisfaction through proactive communication and service excellence.
Deliver regular operational and financial performance reporting to clients.
Financial & Commercial Management
Oversee the preparation and management of service charge budgets.
Analyse financial performance, investigate variances, and implement corrective actions where required.
Ensure operational standards consistently meet client expectations while delivering value for money.
Oversee planned preventative maintenance programmes and capital works, ensuring projects are delivered on time and within budget.
Governance, Compliance & Risk
Ensure full compliance with all relevant legislation, regulatory requirements, and industry standards.
Champion best practice in health, safety, and risk management, ensuring clients are appropriately informed of emerging risks.
Where appropriate, represent my client on industry committees, including those established to advise on apartment defect remediation and associated redress schemes.
Leadership & People Development
Inspire, mentor, and develop a high-performing team of Property Managers and on-site professionals.
Foster a culture of accountability, collaboration, continuous learning, and excellence.
Lead performance management, succession planning, and talent development initiatives across the division.
Procurement & Contractor Management
Lead commercial negotiations with contractors and service providers in line with my client's procurement policies.
Ensure contracts deliver quality, value, and compliance.
Oversee timely approval and management of contractor invoices.
Governance & Resident Engagement
Build strong working relationships with OMC Directors, clients, residents, tenants, and committee members.
Oversee the preparation of board reports, AGM documentation, and management reports.
Chair quarterly Directors' meetings and Annual General Meetings.
Provide strategic consultancy on projects extending beyond traditional portfolio management.
Sustainability & Innovation
Champion sustainability initiatives and environmental best practice across the residential portfolio.
Support clients in achieving sustainability objectives through innovative property management solutions and recognised accreditations where appropriate.
Promote a culture where sustainable practices are embedded into day-to-day operations.
Skills & Experience
The ideal candidate will possess:
A relevant third-level qualification and/or professional accreditation (MRICS desirable).
A current PSRA Licence (Categories C & D).
A full Irish driving licence and access to an insured vehicle.
A minimum of eight years' senior experience managing large-scale residential property portfolios.
A proven track record of leading high-performing teams and delivering commercial growth.
Strong strategic thinking, commercial acumen, and financial management expertise.
Excellent stakeholder engagement, influencing, and negotiation skills.
Outstanding communication, organisational, and leadership capabilities.
A solutions-focused mindset with exceptional decision-making and problem-solving abilities.
The ambition, energy, and drive to lead a growing business through its next phase of success.
Why Join My Client?
This is a unique opportunity to join a progressive and ambitious organisation at a pivotal stage of its growth. The successful candidate will have the autonomy to shape strategy, influence business direction, and make a lasting impact on one of the market's leading residential property management portfolios.
They will be empowered to lead transformational change, develop exceptional teams, strengthen key client partnerships, and drive sustainable commercial success while delivering outstanding experiences for residents and stakeholders alike.