Business Development Services Manager (B2B) Salary 80k + up to 20k discretionary bonus - South Dublin
Business Development Services Manager (B2B)
Location: South Dublin (on site) Salary: €80,000 basic + up to €20,000 discretionary bonus
Reports to: Company Directors
About the Role
Our client is the number one service provider in the Irish private rented sector (PRS), residential lettings and serviced apartment services and is in a strong growth phase. They are seeking an experienced Business Development Manager to lead an on-site team of 45 employees in south Dublin, with a view to growing this team to 100 employees. The main focus of this position is to grow the firm's in-house services within their 80 buildings in prime locations in the greater Dublin area.
You will own the team and the P&L, and drive best-in-class property management, maintenance and tenant turnaround.
Essential Requirements
Proven experience managing people, ideally a team of 45 or more
Full P&L responsibility, including budgets, targets and reporting
Proven track record of B2B sales and business development
Ambitious and client-facing, with high emotional intelligence and a talent for building new relationships
Experience of property management and maintenance, including tenant move-in and move-out turnaround
Desirable
Working knowledge of residential or commercial lettings (a PSRA licence is not essential)
Experience of end-of-tenancy housekeeping and cleaning operations
Key Responsibilities
Business development and services
Grow in-house services across the 80-building portfolio, building relationships with on-site employees so all services are well known and well used
Expand the customer footprint and service lines including residential apartment turn arounds and servicing of high-end unoccupied residential properties
Work with corporate HQ on listings, service sign-up and goals, and report progress against targets to the directors weekly (e.g. Wednesday morning)
Ensure service agreements and tenant documents are signed and securely archived
Mystery shop competitors to identify new approaches and best practice
Tenant turnaround and building management
Oversee move-in and move-out turnaround to minimise void periods, including linen (sheets and towels) where required, housekeeping and end-of-tenancy cleaning
Oversee check-in/check-out inspections, regular unit inspections and general cleaning of the residential blocks
Oversee maintenance, including maintenance contract renewals (residential end-of-tenancy turnovers, in unit boilers, elevators, network, etc.), with both in-house and subcontracted service providers
Promote best Health & Safety practice and deliver the highest service level standards with the Operations Manager
Community and residents
Know every client by name and tailor services to their interests and needs
Build partnerships, with complimentary service offerings
Provide meaningful Consumables to both B2B and B2C customers
Upsell PRS sites from residential housekeeping services to end-of-tenancy cleaning to maintenance lead apartment turnarounds to improve the residential stock and landlord portfolio returns
Duties are not exhaustive and may change with the needs of the Company.